Frequently asked questions

Below you will find answers to frequently asked questions as well our policies and terms of use.


Shipping & Returns

Shipments are made from our warehouse located in London, Ontario Canada. Shipping charges are calculated automatically when you checkout and added to your order. We will ship your order on the next business day after we have your payment confirmation. Estimated shipping time is between 3-10 days in North America depending on destination.

Shipping Insurance

We apply shipping insurance to protect you, the buyer.
Insurance is automaticaly added to orders of $100.00 or more.
$1.00 is applied for each extra $100.00 increment.

Returns

To ensure your full satisfaction with your purchase, Returns are accepted and payment refunded (less shipping and handling charges) provided we are contacted within seven days of receipt of your order. Item(s) must be returned in original condition as shipped.

Please contact us to request a Return Merchandise Authoriztion (RMA) number. It will take approximately 2 business days before an RMA is issued to you. Packages returned without a RMA number will be refused. Simply return the products in the same condition as you received them with the RMA number to us within 14 days of the issurance of the RMA number. Upon verification of your returned merchandise, we will issue refund in the same form as your payment. Please allow 5-7 business days to process your returns.

Backordered Items

Occasionally, items on the site may be temporarily out of stock. In this case, you will be notified by email of the situation and presented with any or all of the following options:

  • Wait for the item to arrive in stock.
  • Choose another item at an equal price or a lesser price and receive a partial refund.
  • If available, item(s)may be shipped from an alternate source.
  • Full refund.

Privacy Policy

Below is our privacy policy which governs what information we need to gather as part of the purchase process and what we do with the information.

Electronic Communication

When you browse to London Rock or send e-mails to us, you are communicating with us electronically, by doing this you consent to allow us to communicate with you by e-mail or by posting notices on this site. Any communications that we send electronically is in lieu of written communication (notices, and other communication) and will satisfy any legal requirement that such communications be in writing.

Terms of Use

Electronic Communication

When you browse to London Rock or send e-mails to us, you are communicating with us electronically, by doing this you consent to allow us to communicate with you by e-mail or by posting notices on this site. Any communications that we send electronically is in lieu of written communication (notices, and other communication) and will satisfy any legal requirement that such communications be in writing.

Copyright Notice

All content included on this site including all graphics, text, logos and software, is the property of London Rock or its design company supplier, Stormwing Graphics and is protected by Canadian and International copyright laws.

Trademarks

London Rock trademarks and trade dress may not be used in connection with any product or service that is not London Rock, in any manner that is likely to cause confusion among customers in the web or real marketplace, or in any manner that disparages or discredits London Rock. All other trademarks not owned by London Rock or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with London Rock or its subsidiaries.

License and Site Access

London Rock grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of London Rock. This license does not permit any resale or commercial use of this site or any of its contents. This site or any portion of this site may not be reproduced, duplicated, copied, for any commercial purpose without express written consent of London Rock. You may not use any meta tags or any other “hidden text” utilizing London Rock name or trademarks without the express written consent of London Rock. Any unauthorized use terminates the permission or license granted by London Rock.

Your Online Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur during the period of your account login. If you are under 18, you may use our website only with involvement of a parent or guardian. London Rock and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel and modify orders in their sole discretion.
Visitors may post reviews, comments, and other content so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, does not consist of or contain software viruses, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of set content. London Rock reserves the right to remove or edit such content.
If you do post content or submit material, and unless we indicate otherwise, you grant London Rock and its associates a nonexclusive, royalty-free, right to use, reproduce, modify, publish, translate, create such content throughout the world in any media. You grant London Rock and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post that the content is accurate. London Rock takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk or Loss of Damage

All items purchased from London Rock are made pursuant to a shipment contract. This means that the risk of loss or damage for such items pass to you upon our delivery to the carrier. The shipping charges are non refundable at all times.

Product Descriptions

London Rock and its associates make every attempt for all content to be as accurate as possible. However, London Rock does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by London Rock itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY London Rock ON AN “AS IS” AND “AS AVAILABLE” BASIS. London Rock MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, London Rock DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. London Rock DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM London Rock ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. London Rock WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

TERMINATION OF THIS AGREEMENT AND THE WEB SITE

If you breach any provision of this Agreement, you may no longer use the Web Site. London Rock Online Store may at any time and for any reason, with or without cause, and in its sole discretion, immediately suspend or terminate (in whole or in part) your permission to use the Web Site and your user password, all without any notice or liability to you or any other person. If this Agreement or your permission to use the Web Site is terminated by you or London Rock Online Store for any reason, this Agreement will nevertheless continue to apply and be binding upon you in respect of your prior use of the Web Site and your purchases of goods and services through the Web Site and anything connected with, relating to or arising from those matters.

APPLICABLE LAW

By visiting London Rock, you agree that the laws of the country of Canada and subsequestly, the province of Ontario, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and London Rock or its associates.

DISPUTES

Any dispute relating in any way to your visit to London Rock or to products you purchase through London Rock shall be submitted to confidential arbitration in Ontario Canada except that, to the extent you have in any manner violated or threatened to violate London Rock s intellectual property rights, London Rock may seek injunctive or other appropriate relief in any provincial or federal court in the province of Ontario, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Canadian Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.